Flower Delivery Downe Privacy Policy

Introduction

This Privacy Policy sets out how Flower Delivery Downe collects, uses, retains, and protects your personal information when you place an order with us. Our policy complies with the General Data Protection Regulation (GDPR) and applies to all customers placing orders from Downe and the surrounding districts. We are committed to maintaining your privacy and safeguarding your data throughout our service process.

What Data We Collect

When you order from Flower Delivery Downe, we may collect the following types of personal data:

• Identity details: such as your name and the recipient’s name.
• Contact information: such as delivery address, billing address, telephone number.
• Order details: including the products selected, delivery instructions, and any related notes.
• Payment information: details necessary to process your payment (processed securely via our payment providers).
• Communication records: correspondence with us regarding your order or queries.
• Technical data: including your IP address, browser type, and device, collected through cookies when you visit our website (where applicable).

Lawful Basis for Processing Your Data

Flower Delivery Downe processes your personal data legally and transparently, according to one or more of the following lawful bases as outlined by the GDPR:

• Contract performance: Data is processed as necessary to fulfill our contract with you when you place an order.
• Legitimate interests: To provide and improve our service, prevent fraud, and secure our platform, provided your rights do not override these interests.
• Legal obligation: We may process your data to comply with legal and regulatory requirements, such as tax obligations.
• Consent: In rare circumstances, such as direct marketing, we may process your data based on your explicit consent. You may withdraw consent at any time.

How We Use Your Data

Flower Delivery Downe may use your data for the following purposes:

• To process and fulfill your flower delivery orders.
• To communicate with you about your order, including confirmations, updates, and customer support.
• To manage payments and refunds with secure third-party processors.
• To improve our products and services based on customer feedback and usage patterns.
• To comply with applicable legal or regulatory obligations.
• To protect our business interests and prevent misuse or fraud.
• Where appropriate, to send you information about our products and services with your consent.

Retention of Your Data

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, including to fulfill our legal obligations, resolve disputes, and enforce agreements. The retention periods depend on the type of information and our legal obligations, typically not exceeding seven years for transaction records for tax and accounting purposes. Non-essential data or data processed on the basis of consent is deleted upon your request or when consent is withdrawn, unless we have an overriding legitimate reason or legal requirement to retain it.

Data Processors and Sharing Your Data

Flower Delivery Downe may share your personal data with third-party processors who assist in the delivery and completion of your order, always under strict contractual arrangements and in accordance with GDPR. These external parties may include:

• Payment processing providers for secure transaction handling.
• Courier and delivery services for order fulfillment.
• IT and system support providers who maintain our website and infrastructure.
• Accountancy and auditing services for compliance purposes.

We only share data as necessary to serve your order and ensure legal compliance, and we require all processors to maintain security and confidentiality standards equivalent to our own. We do not sell, trade, or otherwise transfer your personal data to any external parties for marketing purposes without your specific consent.

Your Rights under the GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You have the right to correct inaccurate or incomplete personal data.
• Right to erasure: Also known as ‘the right to be forgotten,’ you may request the deletion of your data under certain circumstances.
• Right to restrict processing: You can ask us to limit how we process your information.
• Right to data portability: You may ask for your data in a commonly used, machine-readable format.
• Right to object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing relies on your consent, you have the right to withdraw it at any time.
• Right to lodge a complaint: If you believe your data protection rights have been violated, you may file a complaint with the relevant supervisory authority.

Data Security

We take the security of your data seriously. Flower Delivery Downe uses appropriate organizational and technical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted payment procedures, and regular staff training in data protection. However, please be aware that no online transmission is ever entirely secure, so we encourage you to take suitable precautions when sharing information over the internet.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children, and if made aware of such collection, we will take steps to remove the information from our records promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. The most current version will always be posted on our website, and you are encouraged to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us using the details provided on our website or at our business premises. We are committed to working with you to resolve any concerns.