At Flower Delivery Downe, we are dedicated to delivering beautifully fresh flowers to households and businesses across Downe and the surrounding area. As a trusted local florist, we prioritise quality, freshness, and your complete satisfaction. Should you have any concerns about your flower delivery, we are always happy to help and resolve issues promptly.
Your flowers' quality is our top priority. We guarantee that every arrangement leaving our Downe store is created using fresh, premium blooms. We assure freshness for at least five days from the date of delivery, provided care instructions are followed. If your flowers fail to meet this standard, please let us know within this window so that we can address your concerns.
We take great care to securely pack your flowers for safe transit. In the rare event that your bouquet arrives damaged or in poor condition, please contact us within 24 hours of delivery. To help us resolve your issue swiftly, we may request photos of the flowers and packaging. We kindly ask that you do not dispose of the arrangement until we have spoken with you.
If your flowers arrive damaged, do not meet our freshness guarantee, or there is a significant issue with your order, we offer the following resolutions:
Every concern is addressed individually, and our aim is to ensure you are happy with your experience. Please reach out to us promptly, providing your order details and a description of the issue, so we can attend to your needs efficiently.
If you wish to make a complaint about your flower delivery, our team is here to assist. Please contact us within five days of delivery, providing as much detail as possible regarding your order and the nature of your complaint. We take every customer's feedback seriously and aim to resolve all complaints fairly, keeping you updated on our findings and any action taken.
We value our community here in Downe and stand by every arrangement we create. Our team is committed to providing reliable, friendly service – every time you order.
Flower Delivery Downe has proudly served the villages and businesses of Downe and the nearby area for years. Your satisfaction is at the heart of what we do. If you have any questions or need support with your recent order, our team is here to make things right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
