Welcome to Flower Delivery Downe. We are committed to offering our customers high-quality floral arrangements and reliable online flower delivery services throughout Downe and surrounding areas. Please take a moment to review our Terms & Conditions, which apply to all transactions carried out via our website. By placing an order with us, you are agreeing to accept these Terms & Conditions in full. We advise all customers in Downe and nearby locations to read them carefully before use.
Orders may be placed through our dedicated online flower delivery platform for Downe and neighbouring areas. When you place an order, you will be prompted to provide accurate and complete information, including recipient details, address, delivery date, and any message preferences. Please check this information before confirming your order.
Upon receipt of your completed order, you will receive an order confirmation via our website interface. This confirmation outlines the floral arrangements selected, delivery address, price, and estimated delivery schedule for Downe or the relevant surrounding area. The order confirmation does not constitute acceptance of your order; acceptance occurs once your payment has cleared and you receive a dispatch notice.
If you need to amend your order (for example, change of address or recipient details), please contact our customer service team as soon as possible. While we will do our utmost to accommodate requests before dispatch, any amendments are subject to our discretion and cannot be guaranteed, particularly for same-day or next-day flower deliveries in Downe.
We accept a range of secure payment methods for all Downe flower delivery orders including credit cards, debit cards, and other payment options shown at checkout. Full payment must be made at the time of placing the order. All prices displayed are in GBP and include VAT where applicable.
Your security is important to us. All online transactions for flower delivery in Downe are processed through secure payment gateways to ensure both your personal and payment data are protected to industry standards. Payment details are not stored on our servers once the transaction is completed.
We reserve the right to refuse any order for reasons including, but not limited to, suspected payment fraud, product unavailability, or delivery constraints within Downe or surrounding regions. In such cases, no payment will be taken or you will be fully reimbursed for any payment made.
Our flower delivery service covers Downe and the wider local area. Please check our delivery coverage before placing your order to confirm availability. Deliveries outside this area may be subject to additional charges or refused at our discretion.
We offer a range of delivery options, including same-day and scheduled delivery in Downe and neighbouring areas. Delivery times are provided as estimates and, while we strictly aim to deliver at the specified times, we cannot guarantee delivery at an exact moment due to local traffic or weather conditions. During peak periods such as Valentine’s Day, Mother’s Day, or Christmas, deliveries may be extended due to high demand.
It is the customer’s responsibility to ensure that someone is available to accept delivery at the address provided. If the recipient is unavailable, the flowers may be left with a neighbour or in a safe location at the delivery address, unless otherwise stated in your order instructions. We accept no liability for lost, stolen, or damaged flowers where incorrect delivery instructions have been provided or where a safe place has been specified.
In rare cases where delivery cannot be completed (for example, if an address in Downe is inaccessible), we will attempt to contact you to resolve the situation. If we cannot make contact or redelivery arrangements within a reasonable time, the order may be considered cancelled and subject to our cancellation policy below.
If you wish to cancel your flower delivery order for Downe, you must do so promptly. Cancellations are only accepted if made before your flowers have been prepared for dispatch or delivered. Once flowers have begun preparation or have been handed to a courier, we are unable to cancel the order or issue a refund owing to the perishable nature of the product.
To cancel an eligible order, please contact our customer service referencing your order number. Approved cancellations for orders to Downe and surrounding areas will be processed within 3-5 working days.
In the event of an approved cancellation or delivery failure attributable to our service, a refund will be processed using the original payment method. Please note, refunds may take several working days to appear in your account depending on your payment provider.
Due to the perishable nature of flowers, we are unable to accept returns for unwanted arrangements. However, if your flowers arrive damaged or not as described, please contact us within 24 hours of delivery, providing photographs and a full description of your concern. We may offer a replacement, partial refund, or full refund depending on the nature of the issue.
We strive to ensure all flower arrangements for delivery in Downe match the descriptions and photographs displayed on our website. However, exact arrangements may vary due to seasonal availability and natural differences in flowers.
Where specific blooms are unavailable on your chosen delivery date, we reserve the right to substitute with similar items of equal or greater value, ensuring the overall style and colour scheme remains as close as possible to that shown. Substitutions are carried out to fulfil your order on time without compromising on quality.
We recommend reviewing our product details for information on handling and allergens. If you or your recipient has allergies to particular types of flowers, please inform us before placing your order so we can advise accordingly.
We are not liable for failure to perform our obligations where such failure arises due to events outside our reasonable control, including but not limited to natural disasters, traffic disruptions, or supply shortages affecting Downe deliveries. Our liability for any claim relating to the supply of flowers is strictly limited to the purchase price of the relevant product or service.
We shall not be held responsible for any indirect, special, or consequential loss or damage, including physical injury or property damage, resulting from use of our products or services, save as expressly required by UK law.
Content found on our website, including but not limited to images, text, and floral arrangement designs, are owned by or licensed to Flower Delivery Downe. Any reproduction or use of content from our site without written consent is strictly prohibited.
While we strive to ensure all information is accurate, errors or omissions may occur. We reserve the right to make corrections or changes to product information, pricing, and delivery areas at any time without prior notice, provided that this does not affect existing confirmed orders for Downe and its vicinity.
Your privacy is important to us. We will only use your personal information for processing orders, providing delivery updates, and where applicable, contacting you about your flower delivery. Data is handled in accordance with relevant UK data protection legislation.
These Terms & Conditions, and any non-contractual obligations arising in connection with them, shall be governed and construed in accordance with the laws of England and Wales. Any disputes relating to orders for online flower delivery to Downe or surrounding areas shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our online flower delivery services in Downe or surrounding areas signifies acceptance of the amended terms.
If you have any questions regarding these Terms & Conditions for flower delivery to Downe or the surrounding area, please refer to our contact page for more information on how to reach our customer service team.
These Terms & Conditions apply to all customers placing orders for flower delivery in Downe and the surrounding areas. Thank you for choosing Flower Delivery Downe for your floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 237 A233, Biggin Hill, Westerham, TN16 3BB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Downe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Downe.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
